Are you a CHCN Managed Care Member?
The Community Health Center Network (CHCN) has a skilled and friendly Customer Care Department available to help you with your questions Monday – Friday from 8:30am-5pm. To reach a Customer Care representative call (510) 297-0242 or fax them at (510) 297-0490. If you choose to leave a voicemail your call will be returned within 1 business day.
Contact CHCN Customer Care for:
- UM Authorization Requests
- Provider Information
- and More!
There are many things that the CHCN Customer Care Department can help you with, but there are some questions that only the Health Plan can answer. See below for a list of service requests that can be best answered by your health plan; either Alameda Alliance for Health or Anthem Blue Cross.
Contact your Health Plan for:
- Request a Membership Card
- Pharmacy Questions
- Translation Services
- Transportation Assistance
- Grievance Filing
- Vision Plans
CHCN does not make decisions regarding hiring, promoting or terminating its provider/practitioners or, other individuals based upon the likelihood or perceived likelihood that the individual will support or, tend to support the denial of benefits. Utilization Management decisions are based solely on appropriateness of care and service and the existence of coverage. There are no rewards or incentives for providers/practitioners or, other individuals for issuing denials of coverage, service or care. There are no financial incentives for utilization management decision-makers to encourage decisions that would result in underutilization of care or services. Our providers/practitioners are ensured independence and impartiality in making referral decisions that will not influence:
- Any other similar matters
Community Health Center Network (CHCN) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Click the appropriate link to view our full Non-Discrimination Policy in the desired language: English, Spanish, Chinese, and Vietnamese.