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HOW ECONSULTS ARE HELPING CLINICIANS PROVIDE PATIENT CARE DURING COVID-19
CHCN is committed to improving how our patients receive specialty care and our electronic consults (eConsults) platform, RubiconMD, is part of the solution. Our member health centers serve patients with high medical needs shaped by an increasingly strained social and economic reality. Especially during COVID-19, with Shelter in Place orders discouraging unnecessary travel and patients facing long wait times to see a specialist in-person, eConsults are an important tool at our health center’s disposal to virtually care for our patients in a culturally affirmative, linguistically diverse manner.
To highlight the incredible virtual care occurring across our health centers, each month we will showcase an eConsult case submitted by a CHCN provider during COVID-19. These cases may be related directly to COVID-19 diagnosis and treatment, but also pertaining to patients with chronic or exacerbated needs facing certain gaps in access to specialty care.
Otolaryngology eConsult Case
Scenario: 36-year-old male otherwise with right ear swelling. Drained in the ER but recurred. PCP is interested to learn about workup and management of the patient’s ear lesion.
RubiconMD’s eConsult platform offers CHCN’s primary care providers (PCPs) timely access to specialist insights across more than 120 specialties. With this tool, PCPs can ask a specialist for insight on complex patient cases, improving the patient care plan and often reducing the need for an in-person specialist visit, saving both time and limited healthcare resources. When submitting an e-consultation request, PCPs can ask specialists any question they may have and receive thoughtful responses within hours.
This not only improves the patient experience but also allows the PCP to continuously enhance their knowledge base and better treat future patients.
THE CLINICIAN EXPERIENCE – ECONSULT IMPACT STORY